ADALÉI Privacy Policy

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ADALÉI Privacy Policy

ADALÉI, LLC (“ADALÉI,” “we,” “us,” or “our”) collects customer information in an effort to enhance customers' shopping experience, to better communicate with our customers about our products and promotions, and to enhance the accuracy and performance of our operations.  Our Privacy Policy covers our entire website and addresses the use, disclosure, and security of the personal information we collect.  By visiting or using this site, you accept and consent to the practices described in this policy.

 

OUR USE AND COLLECTION OF INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  We may disclose your personal information, when you ask us, or we believe we are required by law to do so.

Email marketing:  With your permission, we may send you emails about our store, new products and other updates.  You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us at info@adalei.com.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@adalei.com, or mailing us at:  ADALÉI, 14460 Falls of the Neuse Road, Suite 149-156, Raleigh, NC 27614.  You may also contact us at the above-referenced email address/mailing address if you would like a copy of the personally identifiable information we have for you, or if you need to make any changes to your information.  (If we cannot comply with your request for any reason, such as our need to maintain complete records in order to comply with law or other contractual obligations, we will promptly notify you of our inability to comply with your request and the reason for such inability.)

SHOPIFY

Our store is hosted on Shopify Inc.  Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application.  They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data.  It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  You can read about Shopify’s PCI-DSS Compliance here.  For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.  So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Google Analytics:  This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site in an effort to enhance customers' shopping experience and improve the performance of our operations.  Google Analytics uses first-party and third-party cookies to track visitor interactions with our site.  Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit this Google page.

Links:  When you click on links on our store, they may direct you away from our site.  We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

As you navigate this site, your web browser may store information on your computer in the form of a "cookie." Cookies are simple text files.  They are needed to facilitate automatic logins, password authentication, shopping cart functions, personal preference settings, and a variety of other functions. Most web browsers allow users to clear or block cookies.  Refer to your browser's instructions to learn more about such features.  Please note that deleting or disabling cookies may limit your user experience.

Here is a list of cookies that we use.  We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer,

landing page, etc.).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s

internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number

of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

The Children's Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13.  Our website and store are not directed at children under 13, and we do not knowingly collect any personal information from children under 13.  If you believe that we have collected personal information from a child under 13, please contact us at info@adalei.com.   

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@adalei.com, or mailing us at:  ADALÉI 14460 Falls of the Neuse Road, Suite 149-156, Raleigh, NC 27614

SIZE + CARE GUIDE
BUST (measure at fullest part)
WAIST  (measure at or below belly button)
HIP  (measure fullest part of low hip)

 

MEASUREMENTS ARE IN INCHES

XXS |  size  0   

B
W
H
32 1/2
25
35 - 35 1/2

 

XS  |  size 2/4

B
W
H
33 - 34 1/2
26 - 27
36 - 37 1/2

 

 S   |   size 6/8

B
W
H
35 1/2 - 36 1/2
28 - 29
38 1/2 - 39 1/2

 

 M   |   size 10/12

B
W
H
37 1/2 - 39
30 - 31 1/2
40 1/2 - 42

 

L   |   14/16

B
W
H
40 1/2 - 42 1/2
33 - 35
43 1/2 - 45 1/2

 

 ALPHA SIZES (XXS - L) ARE CLOSER TO THE LARGER SIZE. 
EXAMPLE IF YOU ARE CONSIDERING A SIZE 4 OR 6. 
If you typically wear a solid size 6, never buy petites, and do not like your clothes form fitting, PURCHASE TRUE TO SIZE. 
If you typically wear a size 6, also buy petite, occasionally buy a size 4, and/or prefer your clothes a closer fit, PURCHASE A SIZE DOWN. 

 WHEN SIZING DOWN, YOU WILL NOTICE IT ACROSS THE UPPER BACK, NECK OPENING, ARMHOLE OPENING, AND GENERALLY THROUGH THE BUST, WAIST, AND HIP. 

 


PLEASE READ OUR CARE GUIDE PRIOR TO ORDERING, TO ENSURE YOU MAKE THE BEST DECISION FOR YOUR SIZE AND WASH PREFERENCES. 


We understand that quality starts with exceptional fabric.  Which is why we only work with a small number of mills across the world that pass our in-house test standards and are committed to the highest quality.  We also support mills that strive for the lowest environmental impact, including Edelweiss products from Lenzing that have a zero carbon footprint. 

Our commitment to a lower impact includes washing all ADALÉI garments in COLD water only and never using the dryer, which uses a large amount of unnecessary energy. 

For our fabrics that can be washed, we suggest the following:

For our fabrics that require dry cleaning we suggest choosing a cleaner committed to not using PERC.  In 2012, the EPA classified PERC as a "likely human carcinogen". 

Several of our garments are labeled dry clean only due to the content being a specialty fiber.  Most silk, wool, and other fabrics CAN safely be washed at home, however, you might experience a change in the surface of the fabric or slight shrinkage.  

We understand some customers never dry clean anything. Do you want to pre-test a "dry clean only" garment prior to hand washing? 

We are happy to provide a cutting room floor swatch so you can do your own testing at home prior to washing your garment.  You can let us know you want a swatch in one of two ways. When purchasing, type "wash swatch" in your notes at checkout . We are happy to recycle these scraps so that you can feel confident about whether washing or dry cleaning is best for your ADALÉI garment. 

We use two types of silk in our Ethereal Silk collection.  The silk charmeuse (Gigi) is already pre washed by the mill and able to be washed by hand at home.  However, our crepe de chine (Caroline and Coco) is a standard silk and we cut the design slightly oversized to allow for some shrinkage.  We do NOT PREWASH our crepe de chine silk, for our customers who always dry clean. In our cold water wash testing, we noticed around 1/2" to 1" shrinkage in both the width and length.  Our model Eliza is wearing the Caroline (beige) in S and the Coco (black) in XS to show you the PRE-WASH comparison in sizing.  We also noticed a slight change in the "hand" of the silk, meaning it was not quite at silky.  Never put silk in the dryer.  Please consider these factors when ordering your size. 

Still have a question or just want to double check with us? Email info@adalei.com.