RETURN POLICY - ADALÉI

Questions? info@adalei.com 

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RETURN POLICY AND SHIPPING DETAILS

 

 

RETURN POLICY:

We know it's hard to shop online without seeing clothes in person.  ADALÉI offers a full refund with original form of payment within 7 days of receipt (unless noted final sale). 

We do not "exchange", so simply return your original item for a full refund.  Then place a new order for the item or size you would like.  We always ship free of charge!  When you email your return request, indicate you are purchasing another item and we will prioritize your order in the production schedule.

We determine the start of the 7 day return window according to the USPS confirmation delivery date of your order.  Unfortunately, we cannot accept returns after that time.
Returned items should be unworn, unwashed, without odor, and in original condition with tags attached. 

We reserve the right to determine whether the garment is re-sellable and may deduct additional fees or refuse your return accordingly.  

We cannot accept returns on items marked "final sale" or items that have been made-to-measure at private fittings, including custom hem or sleeve length.


To request a return, email us at info@adalei.com and include your name, address, email, phone number, and order number. Our studio will approve your request and contact you with further mailing instructions. 

We recommend that you use the original packaging. You are responsible for using a carrier that provides tracking information and/or insurance, and ADALÉI, LLC is not responsible for any merchandise lost in transit or not received. It is your responsibility to insure any packages returned to us.

Customer is responsible for return shipping cost. 
  

SHIPPING:

Your order will be shipped to you using the USPS and all orders will ship with delivery confirmation and can be tracked. We will provide this tracking information to you via email. We are not responsible for any packages that are lost in transit, stolen, damaged, or not received and in such event, recommend you contact the USPS for a resolution.


SIZE + CARE GUIDE
BUST (measure at fullest part)
WAIST  (measure at or below belly button)
HIP  (measure fullest part of low hip)

 

MEASUREMENTS ARE IN INCHES

XXS |  size  0   

B
W
H
32 1/2
25
35 - 35 1/2

 

XS  |  size 2/4

B
W
H
33 - 34 1/2
26 - 27
36 - 37 1/2

 

 S   |   size 6/8

B
W
H
35 1/2 - 36 1/2
28 - 29
38 1/2 - 39 1/2

 

 M   |   size 10/12

B
W
H
37 1/2 - 39
30 - 31 1/2
40 1/2 - 42

 

L   |   14/16

B
W
H
40 1/2 - 42 1/2
33 - 35
43 1/2 - 45 1/2

 

 ALPHA SIZES (XXS - L) ARE CLOSER TO THE LARGER SIZE. 
EXAMPLE IF YOU ARE CONSIDERING A SIZE 4 OR 6. 
If you typically wear a solid size 6, never buy petites, and do not like your clothes form fitting, PURCHASE TRUE TO SIZE. 
If you typically wear a size 6, also buy petite, occasionally buy a size 4, and/or prefer your clothes a closer fit, PURCHASE A SIZE DOWN. 

 WHEN SIZING DOWN, YOU WILL NOTICE IT ACROSS THE UPPER BACK, NECK OPENING, ARMHOLE OPENING, AND GENERALLY THROUGH THE BUST, WAIST, AND HIP. 

 


PLEASE READ OUR CARE GUIDE PRIOR TO ORDERING, TO ENSURE YOU MAKE THE BEST DECISION FOR YOUR SIZE AND WASH PREFERENCES. 


We understand that quality starts with exceptional fabric.  Which is why we only work with a small number of mills across the world that pass our in-house test standards and are committed to the highest quality.  We also support mills that strive for the lowest environmental impact, including Edelweiss products from Lenzing that have a zero carbon footprint. 

Our commitment to a lower impact includes washing all ADALÉI garments in COLD water only and never using the dryer, which uses a large amount of unnecessary energy. 

For our fabrics that can be washed, we suggest the following:

For our fabrics that require dry cleaning we suggest choosing a cleaner committed to not using PERC.  In 2012, the EPA classified PERC as a "likely human carcinogen". 

Several of our garments are labeled dry clean only due to the content being a specialty fiber.  Most silk, wool, and other fabrics CAN safely be washed at home, however, you might experience a change in the surface of the fabric or slight shrinkage.  

We understand some customers never dry clean anything. Do you want to pre-test a "dry clean only" garment prior to hand washing? 

We are happy to provide a cutting room floor swatch so you can do your own testing at home prior to washing your garment.  You can let us know you want a swatch in one of two ways. When purchasing, type "wash swatch" in your notes at checkout . We are happy to recycle these scraps so that you can feel confident about whether washing or dry cleaning is best for your ADALÉI garment. 

We use two types of silk in our Ethereal Silk collection.  The silk charmeuse (Gigi) is already pre washed by the mill and able to be washed by hand at home.  However, our crepe de chine (Caroline and Coco) is a standard silk and we cut the design slightly oversized to allow for some shrinkage.  We do NOT PREWASH our crepe de chine silk, for our customers who always dry clean. In our cold water wash testing, we noticed around 1/2" to 1" shrinkage in both the width and length.  Our model Eliza is wearing the Caroline (beige) in S and the Coco (black) in XS to show you the PRE-WASH comparison in sizing.  We also noticed a slight change in the "hand" of the silk, meaning it was not quite at silky.  Never put silk in the dryer.  Please consider these factors when ordering your size. 

Still have a question or just want to double check with us? Email info@adalei.com.