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Returns, Refunds, and Exchanges
All sales for art and sewn goods are final. We do not offer returns, refunds, or exchanges for items purchased.
Due to NC Bedding Laws and the nature of our pillows and inserts, we are unable to accept returns and re-use them for a new customer.
Trade program members are subject to the same return policy as all customers unless otherwise agreed upon in writing by ADALÉI.
To help customers make a thoughtful decision, we provide the following and happy to share more details upon request using the contact form below.
Order Cancellations
We can accept cancellations for orders that have not shipped. Please email us within 48 hours of placing your order, to confirm we can comply with your request.
Damages and Fabric Defects
Please inspect your order within 48 hours of receipt and contact us within that window if your purchase is damaged or you received the wrong item.
In your email, please include pictures of both the damaged item and the original packaging.
Sewn goods will be replaced with same item (if available) or an item of comparable value. We will send you a return label and ship your replacement item free of charge.
Your artwork is packaged with great care, however in the event it arrives with damage, a return shipping label will be sent free of charge and we will replace with an artwork of comparable value or if your choice, try to repair the damage (if wax) and return to you.
Shipping & Carrier Policy
ADALÉI ships exclusively via UPS and FedEx Ground to ensure the highest standard of care for your order. We do not ship via USPS, except for fabric sample orders.
Once your order has been handed to the carrier and tracking has been provided, ADALÉI is not responsible for delays, damage, loss, or theft during transit. All claims for lost or damaged shipments must be filed directly with the carrier using your tracking number.
Most items ship within 7 to 10 business days. This does not include COM, custom, ottomans, pouffes, or trade.
Orders over $500 ship with signature confirmation included. If you need to waive signature confirmation, please contact us before your order ships. You will receive an order confirmation email stating this option and given a chance to contact the studio prior to us shipping.
At this time, we are only shipping in the Continental United States and do not offer worldwide shipping of our products.
We want you to have a seamless experience with shipping your ADALÉI purchase and we are here to discuss any problems or concern.
Contact Us
Our goal is to ensure you are happy with your ADALÉI purchase and we are here to discuss any problems or concern.
For questions, contact the studio or send a quick note in the contact form below.