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    • RETURN POLICY

    Returns, Refunds, and Exchanges

    All sales for art and sewn goods are final. We do not offer returns, refunds, or exchanges for items purchased.

    Due to NC Bedding Laws and the nature of our pillows and inserts, we are unable to accept returns and re-use them for a new customer.

    Trade program members are subject to the same return policy as all customers unless otherwise agreed upon in writing by ADALÉI.

    To help customers make a thoughtful decision, we provide the following and happy to share more details upon request at info@adalei.com.

    • detailed photography, including close ups
    • video where appropriate
    • detailed written description of product
    • in person viewing in the Raleigh, NC area

    ORDER CANCELLATIONS

    We can accept cancellations for orders that have not shipped. Please email info@adalei.com within 48 hours of placing your order, to confirm we can comply with your request.

    DAMAGES and FABRIC DEFECTS

    Please inspect your order within 48 hours of receipt and contact us within that window if your purchase is damaged or you received the wrong item.

    In your email to info@adalei.com, please include pictures of both the damaged item and the original packaging.

    SEWN GOODS will be replaced with same item (if available) or an item of comparable value. We will send you a return label and ship your replacement item free of charge.

    • Fabric is inspected prior to production and every order inspected before shipping, but in the rare event of a defect in your fabric, ADALÉI will request a re-cut (if fabric is available) and new item will be shipped at no charge.
    • Please note that we are not responsible for the inherent nature of fabrics.
    • Examples would include, but not limited to, a linen with small slubs, fabric which might create pilling over time, or leather and its natural wearing and patina.

    Your ARTWORK is packaged with great care, however in the event it arrives with damage, a return shipping label will be sent free of charge and we will replace with an artwork of comparable value or if your choice, try to repair the damage (if wax) and return to you.

    CONTACT US

    Our goal is to ensure you are happy with your ADALÉI purchase and we are here to discuss any problems or concern.

    Please reach out at info@adalei.com for additional questions or information.